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Quick answers for everything that you wanted to know.


The MATRKES platform is compatible with all major browsers as we use the latest HTML5 program.

We encourage the use of Google Chrome and Mozilla Firefox for best viewing.

The following are the different ways to speed up the platform:
a.    Sufficient RAM and Memory
b.    Reliable internet speed
c.    Closing of any programs that might slow down the computer’s RAM (i.e. browser tabs)
d.    Turning off memory resident programs such as Skype and other similar VoIP platforms
e.    Cleared Browser Cache
f.     Make sure that your internet server does not block

Security and Privacy

We take Security and Data Protection of our clients seriously. Our website adheres to the most up-to-date security and encryption protocol.

That said, online security is always a two-way street, which is why it is important for you to also use strong passwords and only trade using a secured computer via a secured network. Do not give out any passwords and avoid using a public computer for your trading transactions. Together, we can create a safe and secure environment for your trading.

Please follow the guidelines set below for your own data protection.


  • Login – we do not support any autocomplete feature for your logins. This adds another layer of security in case any details about your account are disclosed. Never share your passwords with anyone. MATRKES will also not ask for passwords via email.
  • Login Attempts – we will lock any account that will have more than three (3) login attempts. If you forgot your password, email or contact us immediately.
  • Password – we require a strong password that would have at least 8-12 characters, an uppercase letter and a lowercase letter. We encourage the use of special characters (`~!@#$%^&\*()-_+=[\]{}:;|\\,.<>/?) for an added layer of security.

Note that your password will expire every 60 days. Once you password has expired, the platform will automatically ask you to change your current password. You need to create a new set of password because the platform will not accept a password that has been used already. A total of 6 password history before you can repeat your old password.

Secure Session – we use SSL (Secure Socket Layer) encryption so your account and transaction details are safe. To confirm that you are in a secure session, the URL should be in https:// and in some browsers, a small padlock indicates a secure, encrypted session.

Trading and Handling Fees

The following trading fees are charged only when the order posted has been matched. The fees will be based on the matched amount from the posted order.

EXAMPLE: for a BUY transaction of 1,000 shares at Php 35, total buying Fees and Charges would be Php 103.25.

For a SELL transaction of 1,000 shares at Php 40,  total buying Fees and Charges would be Php 358. This is because of the Sales Tax at 0.60% of the matched value.

No. There is no monthly fee or handling charge for your MATRKES account.
However, these are some fees if you do the following:

a. Lodgment fee (Depositing a Stock Certificate) – A Lodging fee of Php330.00 per stock will be charged with an additional Php50 per certificate of the same stock after the first certificate.

b. Electronic Share Transfer Out (Broker to Broker) – Electronic transfer can take one or two days and would incur a cost of Php 200.00 from the issuing as well as the receiving broker.

c. Upliftment fee (Request a Certificate) – Certificate requests would incur an uplifting charge of Php370 per stock. A new certificate might take more than a month to be furnished.

Investing and Order Processing

All non-suspended Peso-denominated stocks may be traded using the MATRKES platform.

PSE can suspend trading of a stock from time to time because of material corporate disclosure or any violations against PSE rules by the company.  All suspended stocks are non-tradeable until the suspension is officially lifted by the Exchange.

Trading Hours are scheduled between Monday to Friday (excluding declared holidays)  with the following timetable:


Time Period Activity
9:00 AM Pre-Open Enter, Cancel or Modify Orders

No matching of orders

9:15 – 9:30 AM Pre-Open No-Cancel Enter Orders Only; Cancel or Modify no longer allowed

No matching of orders

9:30 AM Market Opens Market Freeze to match Pre-open orders and determine Open Price
9:30 AM -12:00NN Continuous Trading Enter, Cancel or Modify Orders, including odd-lots
12:00 NN – 1:30 PM Market Recess Enter Orders Only; Cancel or Modify no longer allowed

No matching of orders

1:30 PM Market Resumes Enter, Cancel or Modify Orders, including odd-lots
3:15 – 3:17 PM Pre-Close Auction Enter, Modify or Cancel Orders
3:18 – 3:20 PM Pre-Close Auction No Cancellations Allowed
3:20 – 3:30 PM Trading-at-Last Buy and Sell Orders at Closing Price
3:30 PM Market Close

Listed below are the different order types available in our platform:

DAY – Day Limit Order is only valid until the end of the trading day at 3:30 PM. If your buying or selling order is not matched during the day, this will automatically be cancelled and will have to be reposted by the investor on the next trading day.

GTC – the “Good Till Cancelled” orders are limit orders which are valid until cancelled or until it has reached the set expiration date of the security. GTC orders may automatically be cancelled by the system when a stock has a Corporate Action (e.g. Rights, Tender Offer, Dividends).

GTD – “Good Till Date” limit order is valid until the date you specified. .GTD orders may  automatically be cancelled by the system when a stock has a Corporate Action.

NEXT DAY – the Next Day Order is a limit order that would allow you to enter orders after closing in preparation for the next trading day. Next Day orders can be placed from 3:31 PM to 11:59 PM. For orders during market activity, you may post from 9:00am-12:00nn and 1:30pm-3:30pm

ICEBERG (Optional) – Iceberg Orders are posted when you want to keep the order hidden from the market. Posting Iceberg orders is encouraged when the order to be posted is significantly large. You will be required to enter a disclosed order size, which must be at least 10% of the total order size. Take note that in an Iceberg order, the disclosed order size will be executed first; the rest of the order size will be re-queued upon match of the disclosed order.

Normal Board Lot
Each stock may trade at different minimum tranches depending on its market price, called Board Lot Size. If a stock’s board lot is 1,000 then that is the minimum amount of shares that can be traded and should also be traded in scales of 1,000. For example, an order to buy a stock with a board lot of 100 will reject an order to buy 50, or 30; but will accept 100, 200 and above as long as it is divisible by 100.

You may trade in the Normal Board Lot in the NORM board. All Shares in the Normal Board Lot have security tag “XPSE” directly. For example, for an Ayala Corp (AC) stock at the Normal Board Lot, you may select “AC.XPSE” in the trading platform.

Odd Lot
Any amount of shares not divisible by a minimum board lot is called an Odd lot. Odd lots are traded at the Odd Lot board which are usually illiquid and often priced at a discount to the current market price of the stock.

Odd Lot shares are tagged with ”OD” in the trading platform. For example, an Ayala Corp (AC) stock at the Odd Lot board will have a label of “AC.OD.XPSE”.

*The table below identifies the Board Lot size based on stock price and the corresponding tick sizes.

Price Range Tick Size Board Lot
0.0001 0.0099 0.0001 1,000,000
0.01 0.049 0.001 100,000
0.05 0.249 0.001 10,000
0.25 0.495 0.005 10,000
0.5 4.99 0.01 1,000
5 9.99 0.01 100
10 19.98 0.02 100
20 49.95 0.05 100
50 99.95 0.05 10
100 199.9 0.1 10
200 499.8 0.2 10
500 999.5 0.5 10
1000 1999 1 5
2000 4998 2 5
5000 Up 5 5

You may check your completed transactions in the trading platform. Go to Orders and check the Execution History. However, the platform’s execution history only covers transactions made in the last 2 weeks.

You may also refer to your monthly statement of account for all confirmed orders. Otherwise, you may email us your request for an account ledger for a specific period at

Yes. There’s no need to wait for three days (T+3) to buy a stock using your proceeds, even if it is the same stock.

The order can get rejected due to any of the following reasons:
a.    You may have insufficient funds available at the time you were trying to post your buy order.
b.    You may have been posting shares not available in your portfolio.
c.    You may have posted an order but is still queued or is a GTC or GTD order

A posted order, even if it is not completely filled or placed in a GTC /GTD order will temporarily lock out your available cash as it earmarked it for that transaction. You need to cancel the order for the cash to return to your account balance.

This is also similar to a sell order. Once the shares are posted and is unfilled, you need to cancel the sell order first before the shares will be unlocked by the system.

The stock market has a designated time period where cancelling orders are not allowed.. This is between the Pre-Open period from 09:15 to 09:30 AM or during the Pre-Close period from 03:18 to 03:20 PM. Make sure that you are not cancelling your orders at this time.

Yes you can. You can call us anytime during trading hours from 9:00 AM to 5:00 PM on trading days. We call this service Broker – Assisted and we do not charge a higher commission rate for this service.

GTC orders get cancelled by the Exchange when there’s a corporate action that is about to take place such as a Stock Rights Offering or Stock Dividends during the day or it may be due to Change in Lot Size.



  1. How do I withdraw my funds?

Download and fill up the withdrawal form from Forms Page. Email us a clear picture or clear scanned copy of the signed withdrawal form at

All withdrawal requests are subject to the verification of requested amount to actual account cash balance reflected in your account.

  1. Can I withdraw the proceeds of a stock sale immediately?

Standard processing time of withdrawal requests is 3 to 5 working days. Proceeds from a stock sale are subject to T+3 standard settlement period.

  1. How can I convert my shares to a stock certificate (Upliftment of shares)?

Download and sign the Upliftment form from the Forms Page. Submit the originally signed form to the nearest Maybank Branch in your area or submit personally in our head office. There is a pass on charge of Php 370.00; Rush processing fee: Php 1,000.00 depending on the transfer office.

Note: Processing of stock certificates may take one to two months as it is contingent on the clearing process of the Transfer Agent and Philippine Depository and Trust Corporation.


Please note that newly opened account will be automatically closed after Thirty (30) Calendar Days if it is NOT FUNDED from the time your account has been opened.

There are two (2) ways to fund your account either by (a) depositing funds or (b) by transferring shares of stocks.

a. Depositing Funds to your account. You can deposit funds over-the-counter or online bills payment through our 4 banking partners namely Maybank, BDO, BPI and Metrobank.

These are the details that you need to write down in your BILLS PAYMENT SLIP or ONLINE BILLS payment:

Biller/Company Name: Maybank ATR Kim Eng Securities Inc.
Reference/Subscriber Number: <1000____>
Reference/Subscriber Name: <Your Full Name>

Take a picture or scan your deposit confirmation/slip and email it to

b. You may also fund your account from transferring stocks from other local brokers.

Contact the origin broker so that you can transfer your shareholding to MATRKES.
Submit all of their requirements for your stock transfer request to be completed.
Please email a copy of the stock transfer form with all the details, stamps and signatures to

We will confirm once your stock transfer request has been received by our Operations unit. The electronic transfer usually takes 2-3 days from your original broker to MATRKES.

Please email for wire transfer or remittance information.

We credit the fund to your account within 24 hours upon receipt during trading days. There could be delays if you deposit funds during weekends / holidays depending on your issuing bank.

You can lodge your stock certificate to your MATRKES account. Before lodging your Stock Certificate, kindly ensure that the name written on the Stock Certificate is the same as the name on your MATRKES account. Also, please make sure that you have signed the back of your Stock Certificate.

1. Go to FORMS page and download Lodgement Form and Signature Card.
2. Fill-out and sign the Lodgement Form and Signature Card.
3. Submit the Lodgement Form, Signature Card (1 Signature Card per Stock), 2 valid IDs (clear signature) and your Stock Certificate to MATRKES office at 17/F Tower One & Exchange Plaza Ayala Triangle, Ayala Avenue Makati City, Philippines 1226.

You will be charged a Lodgement Fee of Php330 per stock with an additional Php50 per certificate of the same stock after the first certificate.

We will send you a notification once Lodgement is successfully processed.

Note: Processing of Lodgement is contingent on the clearing process of Transfer Agent and Philippine Depository and Trust Corporation. Crediting of Stock Certificate may take 3- 4 days.

Account Opening

1. Who can open a Maybank ATR Kim Eng Securities (MATRKES) account?

If you’re 18 years old and above of any nationality, or a registered corporation, whether locally or abroad, you are eligible to open a MATRKES account.
However, it is important to note that Maybank ATR Kim Eng Securities Inc. has the right to deny any application which would not adhere to its own set of Terms and Conditions.

2. I’m a Filipino, but I’m based abroad. Can I still open a MATRKES account?

Filipinos and even non-Filipinos can open a MATRKES account even if you are residing outside the country. Just make sure to complete the requirements and have the ability to appear in a video call with one of our representatives. However, we still need you to send us through mail the complete forms at our Head Office.

3. How do I open a MATRKES account?

Download and fill up the Customer Account Information Form from the Forms Page.
Depending on the type of client, nationality, or the corporation’s country of origin, the requirements might differ.
Please get in touch with us at, or call our hotline at +632 7625-5888 / +632 5328-5888 / +63917-8537870 if you have further questions.

4. How much money is needed to activate my MATRKES account?

The minimum funding needed to open is Php 1 Million in combined cash and/or stock value.

5. When can I start trading?

You can start trading after you deposit the minimum funding to your account. Give us 1 to 3 days to verify the details of your funding. After we have checked and confirmed it, you will receive an email notification that your account has been activated. Once activated, you can log in to our MATRKES website.

6. What do I do if I forget my password?

Email or call our hotlines at +632 7625-5888 / +632 5328-5888 / +63917-8537870 and request for a password reset. MATRKES will send a temporary password to your registered email address for you to login.

7. How do I change my password?

In the trading platform, go to Account. Then click Change Password.

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