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FAQs

Quick answers for everything that you wanted to know.

Security and Privacy

We take Security and Data Protection of our clients seriously. Our website adheres to the most up-to-date security and encryption protocol.

That said, online security is always a two-way street, which is why it is important for you to also use strong passwords and only trade using a secured computer via a secured network. Do not give out any passwords and avoid using a public computer for your trading transactions. Together, we can create a safe and secure environment for your trading.

Please follow the guidelines set below for your own data protection.

 

  • Login – we do not support any autocomplete feature for your logins. This adds another layer of security in case any details about your account are disclosed. Never share your passwords with anyone. MATRKES will also not ask for passwords via email.
  • Login Attempts – we will lock any account that will have more than three (3) login attempts. If you forgot your password, email or contact us immediately.
  • Password – we require a strong password that would have at least 8-12 characters, an uppercase letter and a lowercase letter. We encourage the use of special characters (`~!@#$%^&\*()-_+=[\]{}:;|\\,.<>/?) for an added layer of security.

Note that your password will expire every 60 days. Once you password has expired, the platform will automatically ask you to change your current password. You need to create a new set of password because the platform will not accept a password that has been used already. A total of 6 password history before you can repeat your old password.

Secure Session – we use SSL (Secure Socket Layer) encryption so your account and transaction details are safe. To confirm that you are in a secure session, the URL should be in https:// and in some browsers, a small padlock indicates a secure, encrypted session.

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